Return Policy

Return Policy

Coccinelle is committed to ensuring a smooth shopping experience. Our store offers 30 Days Free Returns for eligible items. Please read the following policy carefully before initiating a return.

Return Eligibility

Items must be returned within 30 days of receipt. Eligible returns must be in their original condition, unworn, unwashed, and with all original tags and packaging.

Non-returnable items include gift cards, personalized products, and any items marked as final sale.

How to Start a Return

Customers must contact our customer service team at [email protected] to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.

Please include the following information in your return request:

  • Order number
  • Item(s) to be returned
  • Reason for return or exchange
  • Any relevant photos if the item is damaged or incorrect

Return Shipping

Return shipping costs may apply depending on the reason for return. Our customer service team will provide detailed instructions for your return shipment.

Refunds

Once your returned item is received and inspected, refunds will be processed within 3–15 days. Refunds will be applied to the original payment method used for the purchase.

Exchanges

If you wish to exchange an item, please contact our support team with your request. Exchanges are subject to availability of the replacement item.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact our customer service team immediately with order details and photos so we can provide instructions for a replacement or return.

Contact Information

For any return-related questions, contact us at [email protected]. Our support team responds within 24–48 hours during customer service hours: Monday–Friday, 9:00 AM–6:00 PM.

Privacy

All information provided for returns is used solely for processing your request and will be handled in accordance with our privacy policy.

Thank you for shopping with Coccinelle. We are committed to making your return process smooth and transparent.