Contact Us
Need help with your Coccinelle order or shopping experience? Our customer support team is here to assist with order questions, shipping updates, returns, exchanges, product details, and account help.
How to Reach Coccinelle
For customer support, please email us at [email protected]. We aim to reply within 24–48 hours during customer service hours.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
Order Support
If you have a question about an order, please include enough details so our support team can review your request clearly.
- Your order number, if available
- The email address used at checkout
- A short description of your request
- Photos or screenshots, if they help explain the issue
Shipping Support
Contact us if you need help with a shipping question, delivery update, tracking concern, or address-related issue connected to your order.
Please include your order number and the shipping name used at checkout so we can assist you more efficiently.
Returns & Exchanges
For return or exchange assistance, email us before sending any item back. Our team will review your request and provide the next steps based on your order details.
Include your order number, the item you need help with, and the reason for your return or exchange request.
Product Questions
Have a question about a Coccinelle product, size, color, material, availability, or style detail? Send us the product name or product page link with your question.
We will do our best to provide clear information before you place an order.
Account Help
If you need help with account access, order history, checkout information, or updating customer details, contact us at [email protected].
For faster support, please use the same email address connected to your account or order.
Contact Form
Use the contact form on this page to send your message directly to our support team. Please include your order number, contact email, and a clear explanation of how we can help.
If your request includes multiple questions, list them in one message so our team can respond as completely as possible.
Your Privacy
Information shared with Coccinelle customer support is used only to review and respond to your request. Please avoid sending sensitive payment details by email or through the contact form.
Thank you for contacting Coccinelle. We appreciate your message and will reply as soon as possible within our normal support timeframe.
