Information We Collect

Coccinelle may collect information that you provide directly when using our website, creating an account, placing an order, contacting customer service, or subscribing to email updates.

• Contact information, such as your name, email address, billing details, and shipping details
• Order information, including products purchased, order number, order history, and delivery details
• Account information, such as login-related details and saved preferences when you create an account
• Customer service information, including messages, questions, photos, or order-related details you choose to send
• Website usage information, such as pages viewed, browsing activity, device information, and cookie data

How We Use Your Information

Coccinelle uses customer information to operate our store, process purchases, provide customer support, improve website functionality, and communicate with customers about their orders or account activity.

• To process, confirm, fulfill, and manage orders
• To provide shipping updates and order-related communication
• To respond to questions about orders, shipping, returns, exchanges, products, and accounts
• To improve website performance, shopping experience, and customer service
• To help prevent fraud, unauthorized activity, and misuse of our website
• To send marketing emails when you have subscribed or otherwise provided consent where required

Order Processing

When you place an order with Coccinelle, we use the information you provide to complete your purchase, prepare your order, arrange delivery, provide order updates, and assist with customer service requests related to that order.

Please make sure your checkout and contact details are accurate so we can process your order and respond to any support requests efficiently.

Payment Information

Coccinelle accepts payments through PayPal, Stripe, and credit card payment processing. Payment details are handled by the applicable payment processor used at checkout.

We do not ask customers to send full payment card details by email or through customer support messages. For your security, please do not include sensitive payment information when contacting us.

Cookies and Analytics

Coccinelle uses cookies and similar tracking technologies to support website functionality, remember preferences, understand store performance, and improve the shopping experience.

Cookies may help us recognize your device, keep items in your cart, analyze website traffic, measure page performance, and understand how visitors interact with our online store.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to Coccinelle email marketing, we may use your email address to send updates about products, promotions, store news, and special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at [email protected].

Service Providers

Coccinelle may share limited information with service providers that help us operate our ecommerce store, process payments, fulfill orders, support delivery, provide customer service, maintain website functionality, and improve store performance.

These service providers are expected to use customer information only as needed to provide services to Coccinelle and support the operation of our store.

Data Security

Coccinelle takes reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

Customers are encouraged to use secure passwords, protect account information, and avoid sharing sensitive details through unsecured channels.

Data Retention

Coccinelle keeps customer information only for as long as needed to support order processing, customer service, account management, legal compliance, fraud prevention, business records, and website operations.

Retention periods may vary depending on the type of information and the purpose for which it is used.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information, including the right to request access, correction, deletion, or restriction of certain information.

To make a privacy-related request, please contact Coccinelle at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Coccinelle does not knowingly collect personal information from children. Our website is intended for customers who are old enough to make purchases online or use the website with appropriate permission.

If you believe a child has provided personal information to Coccinelle, please contact us so we can review the request.

International Users

If you access Coccinelle from outside the region where our store systems or service providers operate, your information may be processed or stored in locations different from where you live.

By using our website and providing information, you understand that your information may be handled as necessary to provide ecommerce services, process orders, and respond to customer requests.

Policy Updates

Coccinelle may update this Privacy Policy from time to time to reflect changes in our store operations, website features, privacy practices, or applicable requirements.

When we update this page, the “Last updated” date near the top of the policy will be revised. We encourage customers to review this page periodically.